Important Messages
- Welcome to the External OCC Remote Assistance Portal. When prompted by an agent, please enter the session key given to begin your remote session. The agent will be able to see your screen and control your mouse and keyboard during the session. For security purposes, upon completion and sign-off, the technician will no longer have access to your system and will need to provide you with a new session key if further assistance is required.
Please note, once you enter the session key given, it will take 45-90 seconds before the agent assisting you can view and control your screen. During this time, you may be prompted to download and run a plugin. Your session with us is encrypted and secure.